Internal Quality Audit Procedure । ইন্টারনাল কোয়ালিটি অডিট প্রসিডিউর

Internal Quality Audit Procedure

 Internal Quality Audit Procedure 

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The objective of the Internal Quality Audit Procedure:

To ensure that each department works according to the Quality Management System.


This procedure applies to all internal audit activities within the departments participating in the quality system.


The Management Representative of XYZ Ltd. is responsible for the preparation of audit schedules and selecting independent auditors for all departments. The auditor is responsible for audit and follow-up procedures.


  • All departments will be audited at least once a year. Audits of any or all departments may be carried out more frequently on the advice of the Chief Executive /Management Representative or as a result of previous audits.
  • The Management Representative of the organization with his coordinator prepares the Internal Quality Audit Schedule on a yearly basis which contains the audit dates and name of the auditors. The schedule is presented to all department Heads.
  • In case of any change, Internal Quality Audit Schedule MR/3/09 may be revised and reissued.


  • The auditor/audit team performs an audit, conducts an opening meeting with the auditee/ departmental head, and notes down audit results.
  • Detail of persons interviewed, documents checked and other audit activities are recorded on Audit Activity Log, MR/3/10.
  • Any nonconformity found during the audit is reported on Nonconformity Report, MR/3/11. Department heads will decide on corrective action and target dates. 
  • For each audit, an Audit Summary Report, MR/3/12 is prepared.
  • The non-conformities are discussed with the auditee in a closing session after conducting the audit and copies of the non-conformity reports are also presented to the auditee on the same day. The auditor prompts the auditee for review of the non-conformities raised and agrees on the corrective action and target date suggested by the auditee.
  • In case of disagreement over a non-conformity between Auditors and Auditee, the issue is finally resolved by the Management Representative.
  • Copy of Audit Summary Report may be provided to the Auditee while original is retained by MR.
  • In the case of a second party audit, the same procedure is adopted and the same reports are used.

Follow up:

  • Follow up audit is conducted either by the auditor who conducted the first audit or by another independent auditor assigned by MR, thereby closing NC forms by target dates as stated in.
  • If in the follow-up audit it is observed that action taken on any nonconformity is not effective or not taken then a Corrective & Preventative Action Form, MR/3/07 is raised.
  • For statistical purposes as an aid to improvement, the Audit Statistics Report, MR/3/13 is completed for each audit.

Second Party Audit:

  • The second party audits are done by the consultant or any approved source, which is independent of the activities of the organization. The records are maintained as per this procedure.
  • The Management representative is responsible for the follow-up.

Related Documents:

  • Internal Quality Audit Schedule 
  • Audit Activity Log
  • Non Conformity Report
  • Audit Summary Report
  • Audit Statistics Report
  • CPA Request Form

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